Discover how effective leadership has been the catalyst at Disney to drive employee, customer satisfaction and bottom-line results, from the company’s inception to today

Communicate a compelling vision 

• Understand the leader’s pivotal role in championing the vision. 

Build involvement and ownership 

• Learn proven strategies for increasing employee ownership and pride. 

• Examine your current organizational structure to assess your capacity for delivering positive results. 

Explore world-renowned Disney principles for service excellence. 

Develop a service philosophy 

• Understand the Disney definition of quality service. 
• Explore qualitative and quantitative techniques for knowing and understanding customers. 

Learn tools to support a service culture 

• Develop a service theme that defines your organization’s purpose. 
• Discover service standards that provide a framework for making quality decisions. 

Benchmark proven Disney practices that can be easily applied to other organizations, with a focus on ways to generate innovative ideas, use simple tools to enhance creativity, and improve the overall skill level of teams.

Unleashing Creativity

• Discover how Disney defines team creativity as a critical success factor
• Experience practical tools used to stimulate creativity throughout the Disney organization
• Examine a model for effectively balancing relationships and results to maximize creative output 

Maximizing Team Performance 

• Work as a team to experience taking an idea from expression to implementation
• Discuss and begin to apply personal insights to improve the creativity and innovation of your team
• Leverage talent and goals to establish high-performance teams and foster creativity and performance
• Create value by aligning new ideas with brand identity